8/7/2023 0 Comments Rec tec smoker box assemblyWas it actually at 250 and now being cooled, or was it really at 300 and did not reflect that fact. I set the temperature at 250 and as I was watching it, it jumped to > 300 in the blink of an eye and went into a "Cool Down" mode which is not mentioned in the documentation. Some of the Washers in the parts pack were incorrect.Īfter assembly, the Lid smacked the Smoke Stack and sounded like a Bell every time I opened and closed it. I later found out that they have issues connecting to the popular Netgear Router and Wireless even though it is top of the line and probably will never connect without an upgrade to the controller however how is that done if I cannot connect to the Internet, it cannot and I was not offered an upgraded replacement. It recognized all of my neighbors as far as 4 houses away, but not mine even though it was 10 feet away. What happens with Customer Service is yet to be determined because I am in the middle of negotiations.įirst, no matter what, the grill would not connect to my network. I too just recently purchased an RT-700 and may live to regret it. Some brands made in the USA include: Yoder, Blaz'n, Mak and Memphis. The grill wasn't exactly easy for me to assemble but he should have just sent the proper hardware and a free lid. I am surprised at the owner's response though. Maybe we'll start hearing about these issues more often now. Maybe the quality has slipped since I bought mine? Lots of people are happy with the RecTec and I don't think they're lying. ![]() Many brands are made in China including Camp Chef, Traeger and more. You got a lemon and it sucks but I wouldn't apply that to all the grills they ship out. They've always been made in China though and I knew that prior to purchasing. They even shipped out spare rods as well. Replacement rods were shipped out quickly and completely free. Customer service has always been great for me, even responding on the weekend. I've had my RecTec for just over a year and besides the ignitor rod failing twice I've had nothing but good experiences. Buyer beware!Īnyone have a suggestion for a quality pellet grill? I’m looking for hassle free and good quality. The new product they are shipping is cheap defective Chinese crap. I returned this cheap crap for a full refund. They just ship out bad products and hope people want to rig up their $1k grills. ![]() He also said he has no control of what ships with the product defective or not, I guess because it all comes from China. The owner called me personally and said elbow grease was necessary to assemble the grill with the bad hardware they knowingly shipped out. It looks like this company is trying to cut corners to maximize profits, however they are shipping out junk now. They did offer to ship me a new lid to replace the defective one however they charged me shipping! I saw stamped on the box “made in China”. ![]() ![]() CS told me to rig up the legs and use bolts that were too short and that lock washers the instructions said to use were not necessary. Called customer support and the crap customer service started. The lid was wavy, dented and had all these bumps that were painted over. This grill shipped out with a damaged lid and incorrect hardware. I’ve been using electric smokers until recently when I ordered a rec tec based on reviews. Ive been smoking pork, beef, salmon, you name it for years.
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